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Terms of Service

Last updated: October 11, 2026

Welcome to Perfacta. These Terms of Service ("Terms") are a legal agreement between you and Perfacta ("Perfacta", "we", "us"). By accessing or using our website or our services, you accept them.

1. Introduction

These Terms govern your use of this website, perfacta.ai, and of the services Perfacta provides. You must accept them to use the services. If you do not agree with any part of the Terms, do not use the website or the services.

2. Our services

Perfacta provides a production line for work done by AI agents and people: a task moves through the stages of a process, and each stage is carried out by an agent or by a person.

At present our services are:

  • this website
  • intro calls, on which we show the Perfacta Platform at work
  • the Perfacta Platform, which we host. Its self-service version is still in development and is not yet open for sign-up
  • Perfacta Enterprise, which is installed in the customer's own infrastructure

The specific services we provide to you, their scope and their fees are defined in an individual service agreement.

The website describes our services. It is not an offer that can be accepted, and its content is not advice to rely on for decisions or actions.

3. Privacy and data protection

We comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where it applies to our processing, with the EU General Data Protection Regulation (GDPR).

  • We use personal data only to provide and improve our services, and we protect it with security measures such as encryption and access controls
  • The data we collect may include contact details, details of your company and your tasks, and other information needed to provide the services
  • We keep personal data only as long as it is needed, unless the law requires or allows a longer period
  • Where personal data is transferred outside the UAE, we use safeguards such as standard contractual clauses
  • You can ask to access, correct or erase your personal data, to restrict or object to its processing, and to receive it in a portable form. Send requests to our Data Protection Officer at dpo@perfacta.ai

Our Privacy Policy and Cookies Policy give more detail.

4. Your obligations

When you use our website or services, you agree to:

  • give us honest and accurate information
  • use the services lawfully and responsibly, including in line with data protection law
  • respect the intellectual property of Perfacta and of third parties
  • not misuse, disclose or share personal or confidential data obtained through the services, except where the law permits it or the people concerned have given explicit consent
  • help us meet our data protection duties, for example by supplying information for an impact assessment or for a reply to a data subject request
  • apply appropriate technical and organisational safeguards to personal data you process through the services
  • tell us promptly about any known or suspected data breach or data protection violation
  • obtain the consents and give the privacy notices the law requires before you share personal data with us

If you do not comply, we may suspend or end the services and may take legal action. You indemnify Perfacta and hold it harmless against claims, losses and damages that arise from your non-compliance or from your misuse of personal data.

5. Intellectual property

Perfacta owns the content and materials it provides, including this website, the Platform, Enterprise, their software and documentation, and the Perfacta name and logo. You may use them only as these Terms and your service agreement allow.

  • Your data. The data you provide, such as your tasks, backlog, code and documents, stays yours. We process it only as needed to deliver the services and as the law requires
  • Perfacta data. Software, process definitions and other intellectual property developed by Perfacta remain the exclusive property of Perfacta
  • Results. Who owns the results of tasks run on the Platform or on Enterprise is set out in your service agreement

You may not reproduce, distribute or otherwise use Perfacta's intellectual property without our prior written consent.

We keep your data confidential and do not disclose it to third parties unless the law requires it or you have given explicit consent. When the services end, or when you ask, we return or securely destroy your data, unless the law or a written agreement requires us to keep it.

6. Fees and payment

Fees for the Platform and for Enterprise are set in your service agreement. Payment is due within 30 days of the invoice date unless the agreement says otherwise.

7. Cancellation and termination

Cancellation follows the terms of your service agreement. We may suspend or terminate the services if you breach these Terms.

8. The website

The website is provided "as is" and "as available". To the extent the law allows, we give no warranty that it will meet your requirements, be free of defects, work on every system or be fully accurate, and we disclaim implied warranties of fitness for a purpose, accuracy, compatibility and satisfactory quality.

We use reasonable efforts to keep the website secure and free of errors and malware. You remain responsible for the security of your own devices, accounts and internet connection.

We are not liable for interruptions caused by factors outside our control, including failures of an internet provider, host or network, power loss, natural events, war, legal restrictions or censorship.

9. Limitation of liability

You are responsible for the decisions you make on the basis of our website and services. To the extent the law allows, Perfacta is not liable for direct, indirect, incidental, special or consequential losses that arise from those decisions.

  • Regulatory compliance. We make reasonable efforts to comply with the GDPR and UAE law, but we do not guarantee absolute compliance
  • Security incidents. We use industry-standard security, but we are not liable for breaches or data loss caused by events beyond our control, such as cyber-attacks, force majeure or the actions of third parties
  • Lawful processing. We are not liable for losses that result from processing the law requires or permits
  • Conflicts with the law. If a contractual duty conflicts with the law, we may follow the law and are not liable for the resulting limits on, or suspension of, the services

Our total liability is limited to the fees you paid for the relevant services in the 12 months before the event that gave rise to the liability.

These limits do not apply to wilful misconduct, gross negligence, fraud, or death or bodily injury caused by Perfacta.

If any part of these Terms is unlawful or unenforceable, that part is removed and the rest stays in force. If we do not exercise a right or remedy, we do not waive it.

10. Changes to these Terms

We may update these Terms. The current version is always on this page, with the date of the last update at the top. If you keep using the website or services after an update is published, you accept it. If you do not agree, stop using them.

For material changes that affect data protection, compliance or your rights, we give advance notice by email or another suitable channel, stating the changes and the date they take effect. Where the law requires your consent to a change, we ask for it, and if you refuse we may suspend or end the services.

You may raise objections by email to dpo@perfacta.ai within 30 days of the notice, and we will make reasonable efforts to address them.

11. Communications

Send notices to Perfacta by email to dpo@perfacta.ai. An email fully received on a business day counts as received that day. An email sent on a weekend or public holiday counts as received on the next business day. A notice sent by post counts as received 3 days after posting.

12. Governing law

These Terms are governed by the law of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. For data protection matters the GDPR also applies where it covers our processing. If these Terms conflict with the law, the law prevails.

Disputes that cannot be resolved between us go to the exclusive jurisdiction of the courts of the Emirate of Dubai, unless the law requires otherwise.

13. Contact us

Questions about these Terms or our services: dpo@perfacta.ai

Perfacta
Dubai Silicon Oasis, DDP, Building A1
Dubai, United Arab Emirates